As the view of pets as family members continues to grow worldwide, the emotional challenges that arise when these beloved companions fall ill or near the end of their lives also increase. Recognizing this delicate bond, Two by Two Pet Support offers a unique, compassionate service tailored to support pet owners during their most challenging moments.
Co-founded by experienced veterinarians Dr. Joe Jesse Owens III and Dr. Johnathan Snead, along with Chief Operating Officer Ronnie Lee, Two by Two Pet Support set out to elevate the standard of care and service for end-of-life and specialty pet needs. The organization distinguishes itself by focusing on crafting a complete support system for pet owners, veterinary professionals, and team members, particularly in the areas of end-of-life care and pet transportation.
What truly sets Two by Two apart is the deep compassion and empathy ingrained in their service model. Each team member is not only professionally trained but also a passionate pet lover who understands the emotional weight of losing a companion. This personal experience allows them to meet clients where they are emotionally and practically during these difficult times.
One of the standout services Two by Two offers is their in-home euthanasia, which ensures that pet parents and their beloved animals can share their final moments in a familiar and comforting environment. Unlike many providers, Two by Two always sends a trained assistant to accompany the veterinarian during the euthanasia procedure, allowing the doctor to focus entirely on both the medical and emotional needs of the pet parent. This approach reinforces the belief that no one should navigate this difficult moment alone—neither the family nor the veterinarian.
Following the procedure, Two by Two manages all logistics, transporting the pet’s remains to the crematorium and allowing the owner to choose between communal or private cremation. This added step further eases the emotional burden on pet owners, as it eliminates the need for them to return to a veterinary clinic during a difficult time, providing a more personal and comforting experience.
Two by Two also addresses pet owners’ transportation needs by offering services to assist clients who cannot bring their pets to appointments. In many veterinary clinics, this transportation option is not commonly available, making Two by Two’s service crucial for ensuring pets receive the medical care they need at the right time.
Ronnie emphasizes the mission of Two by Two, stating that they aim to empower pet owners to be the heroes their animals believe they are during life’s most challenging moments. The commitment to supporting pet owners goes beyond just services; it’s about guiding them through emotional journeys with understanding and care.
The origin of the name Two by Two Pet Support is also meaningful. Inspired by the biblical story of Noah’s Ark, where animals were transported ‘two by two’, the name signifies the transport services provided by the company. It also symbolizes the close collaboration of the founding veterinarians and the company’s commitment to sending two team members to each call, ensuring comprehensive support for both the pet and their family.
The services provided by Two by Two Pet Support include emergency pet transport services designed for urgent situations, employing oxygen crates and following strict sanitary protocols for secure transport. General pet transport is also available, featuring climate-controlled, door-to-door service for routine veterinary visits, grooming appointments, relocations, and even airport pickup and drop-off for pets traveling.
In terms of after-life care, Two by Two offers in-home euthanasia that allows pet owners to choose a suitable environment for their pet during this sensitive time. The focus here is on creating a peaceful, supportive experience for families while emphasizing professionalism and compassion throughout the process.
When it comes to their response to urgent needs, Two by Two ensures that their website is a hub for accessing their services immediately. During business hours, which run from 7 a.m. to midnight, any inquiries generate instant notifications to their team. Clients are welcome to call for assistance or to schedule appointments, with the commitment to deploying staff within two hours for urgent situations. “If you need us today, we will try to make it happen,” assures Ronnie.
The scope of Two by Two’s services extends to various kinds of animals, including dogs, cats, pigs, goats, chickens, and other exotic pets. This broad range highlights their commitment to accommodating the diverse needs of different pet owners.
Looking ahead, Ronnie reveals plans to further expand the organization, emphasizing the importance of understanding clients’ needs. The vision is to build a more comprehensive service that accompanies pet owners through every stage of their pets’ lives. Dr. Owens adds that the high rates of burnout among veterinarians make Two by Two a potential alternative service for those wishing to transition away from general clinical practice.
Ronnie urges the community to remember that Two by Two is dedicated to providing compassionate support to both pet owners and veterinary operations, emphasizing that they truly care for the animals that families cherish. Dr. Owens echoes this sentiment, reminding pet owners of their experience and expertise. With over 20 years of combined experience, he and Dr. Snead are committed to guiding families through the emotional journey of saying goodbye.
The journey of Two by Two began with a recognition of the challenges pet owners face when needing reliable transportation for their pets in times of emergency. As personnel at a veterinary clinic, Dr. Owens and Dr. Snead identified the need for urgent medical care support and thus launched Two by Two in 2023 as a transportation company. Originally focused on aiding veterinary clinics, the services have evolved as the team listened to the needs of pet owners and the broader community.
One of the notable expansions included securing approval from the Veterinary Board for transporting animals requiring oxygen, catering to pets in respiratory distress. The scope of service has continually grown to meet client needs, as evidenced by the addition of in-home euthanasia services based on demand from pet owners wishing for a more dignified, compassionate farewell experience.
Two by Two Pet Support is committed to ensuring high-quality options for pets in their owners’ most challenging times. Their motto, ‘If you want the best for your pet, call us. If you want anything else, call someone else,’ reflects their dedication to being a reliable source for pet owners during crises.
For more information about their services, pet owners can visit twobytwopetsupport.com or call 702-800-0554. In doing so, they can engage with a service committed to compassion, empathy, and the highest level of care for their pets.
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