Organizational psychologist Adam Grant emphasizes the importance of accepting tough, well-intended feedback as a critical skill for career advancement. In a social media post on May 22, he highlighted that the ability to handle negative feedback, often termed as ‘tough love’, is one of the most underrated skills in the workplace.
Grant argues that acquiring knowledge is relatively easy, but seeking and accepting constructive criticism poses a significant challenge. He notes, ‘If you can’t handle the truth, people stop telling you the truth.’ This statement underscores the necessity of cultivating a mindset receptive to feedback if individuals aim to grow and succeed professionally.
However, absorbing constructive criticism can often trigger defensive reactions, as noted by Grant during a March 2018 episode of his ‘WorkLife’ podcast. When receiving negative feedback, it is common for individuals to become defensive, quickly devising reasons for why their actions were justified or to question the motives behind the feedback.
According to Grant, ‘Negative feedback sets off alarm bells’ within us and can lead to instinctive reactions, such as raising shields and preparing a counterattack. By responding appropriately, without defensiveness, individuals can enhance their job performance, satisfaction, and relationships within the workplace, as confirmed by industry experts.
The journey of accepting tough feedback begins the moment it is received. Leadership expert Scott Mautz, who has a background as a former executive at Procter & Gamble, outlined a step-by-step approach in a 2024 CNBC Make It article.
First, Mautz recommends taking a deep breath before responding to feedback. A calm and professional reply sets the tone for the interaction and helps prevent defensiveness.
Once the feedback session is over, it’s important to reflect on the comments made. Evaluate whether the person giving the feedback is in a justified position to critique your work. Consider your relationship with them: Do they have a strong understanding of your job and the decisions you’ve made?
Mautz encourages individuals to assess whether the feedback is coming from someone who typically provides high-quality advice. Valuable feedback should include clear suggestions that help in achieving professional goals, such as preparing for a promotion.
Reframing criticism is another important strategy. Assume that the feedback is coming from a place of good intentions and remember that being judged often means you are valued, whereas being ignored is typically worse.
Moreover, reflect on how you can improve your skills based on the feedback. Look at your work from an outside perspective, asking yourself if the criticism seems fair and aligns with previous feedback. This method allows for the identification of useful aspects of the feedback, enabling you to focus on what can genuinely enhance your performance.
By adjusting your mindset regarding criticism, you can create a wider impact on your work. Grant suggests viewing yourself as an Olympic athlete striving for improvement rather than just seeking affirmation of being ‘good’. Ultimately, the willingness to grow is the best way to demonstrate your commitment to professional development, according to Grant.
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